Shipping policy

Last updated: 19 October 2026

Thank you for shopping at Retrouniverse.es. This policy explains how we ship your order, how much it costs and what you can expect after your purchase.

Order processing

Unless otherwise stated on our website, orders are processed within 1 business day (excluding public holidays).

Orders placed after noon, at weekends or on public holidays may start processing on the next business day.

You will receive a confirmation email with tracking information as soon as your order ships, if the shipping method supports it.

Shipping methods and delivery times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, are not guaranteed and start once the order has shipped. They may be affected by carrier delays, weather conditions or other events beyond our control.

Shipping costs

Shipping charges are calculated at checkout based on the destination, the weight of the order and the shipping method selected. Free standard shipping may be available for selected orders, as shown at checkout.

Order tracking

Once your order has shipped, we will send you a confirmation email with a tracking number and a link, where applicable. Please note that tracking information may take some time to update after you receive it.

Shipping destinations

We currently ship to Germany, Austria, Belgium, Spain, France, Italy, the Netherlands and Portugal. We do not ship to the Balearic Islands, the Canary Islands, Ceuta or Melilla.

International shipping

For international shipments we use the following carriers:

•       Spain and Portugal: SEUR and Correos

•       Rest of countries: UPS and Rhenus

Delivery time for these countries is between 5 and 7 business days.

Tracking and security

All our shipments, both domestic and international, include:

•       Real-time tracking

•       Fully comprehensive insurance

Important note: for security reasons, if you receive your order with a visibly dented or damaged box, please report it to the carrier at the time of delivery and take photos of the package before opening it.

In the event of an incident, please contact us within 24 hours of delivery. You can do so using the WhatsApp button on the website or by sending an email to pedidosretrouniverse@gmail.com with the subject: Order number Incident.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed packages

If your order is lost, damaged or delayed, contact us and we will help you resolve it with the carrier.

Order changes and cancellations

Do you need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before the order ships, but once it is in transit we will not be able to modify it. Refunds for cancelled or delayed orders will be processed promptly and credited to the original payment method whenever possible.

Do you have any questions?

Write to our team at pedidosretrouniverse@gmail.com.